Officer, Customer Liaison (Level 1)

Description

JOB OVERVIEW
Business Segment: Personal and Private Banking
Location: ZA, MP, Emalahleni, Corner Delville Street And, Mandela Street
Job Type: Full-time
Job ID: 60050387_80323567
Date Posted: 5/18/2023

JOB DESCRIPTION

To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements and direct customers to the appropriate department. To identify customer's digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated with migrating new and existing customers to alternative self-servicing and/or digital channels.

QUALIFICATIONS

Minimum Qualifications

National Certificate (NQF5)

Experience

1-2 years branch banking experience with exposire to enquiries
ADDITIONAL INFORMATION

Behavioural Competencies

Meeting Timescales
Completing Tasks
Showing Composure
Articulating Information
Team Working

Technical Competencies

Banking Process and Procedures
Product Knowledge
Customer Reception and Channelling
Client Servicing

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]